Thank you to everyone who participated in Thursday’s #nzlead chat about HR and employee communications. After tweeting pictures of favourite artworks, we kicked off the discussion with the question: “What is HR’s role in communication?”
As you would expect, there was a range of views as communication is managed differently based on an organisation’s size, purpose and resources. Some participants had worked with internal communications departments whereas others saw HR as the main channel of employee information. Tweets on the role of HR included:
Question 2 saw discussion about how well HR communicates with employees and the consensus seemed to be that HR doesn’t always do a great job:
It was acknowledged that poor communication from HR, especially during difficult periods of change, has a negative impact on organisations and employees. A few participants commented on how poor use of language causes confusion and that HR needs to be more direct.
@HRGem talked about the disconnect that can happen between external and internal messages:
People also suggested that HR should stop using jargon, a topic that was also explored in last week’s #NZLEAD:
The fact that communication is a two-way process and involves listening as well as talking was also raised:
As you would expect in a twitter chat, the topic of social media popped up, in particular people tweeted about how it is changing the way organisations communicate (internally and externally) and that ‘command and control’ communication tactics just don’t cut it anymore.
In summary, it was a great chat featuring diverse views and plenty of healthy debate about how HR can work across an organisation and also develop and improve its employee communication skills. And that’s not to forget that #NZLEAD was trending at #1 in New Zealand during the discussion! Thank you all again for sharing your thoughts, wisdom and extensive music knowledge (yes @pauljacobs4real we’re looking at you) and as @HRManNZ said: